Shipping policy

SHIPPING

Once your order is shipped, you will be sent an email and SMS with the tracking information for your order's shipment. The total time it takes to receive your order is shown below:

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time (1-2 days) : The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping time (3-5 days) : The time for your item(s) to travel from our warehouse to your destination.

In addition, the transit time depends on where you're located and where your package comes from. If you want to know more information, please mail us on support@wrapcart.com. We will settle your problem as soon as possible. Enjoy shopping!

 

CANCELATIONS

Except for any statutory rights of cancellation, once you place your order you cannot cancel it. Given the customized nature of WrapCart’s products, product’s purchased cannot be returned or exchanged. Refunds can be provided for products that are damaged before delivery or in the case of the product bearing a custom logo or other artwork requested by you, product bearing a logo or other artwork that does not match the logo or other artwork requested by you. If your product appears to be damaged please contact us promptly at the contact details given. You cannot cancel the order and demand refund once order is successfully placed and processed by the payment gateway. Refund requests will only be considered:

• If the buyer does not get the delivery of the ordered products within 30 days (in India) from the order date.
• If the shipping location is not serviced by our contracted courier.

No refund requests will be entertained for damaged products. Damaged products will be exchanged by us as soon as brought to our notice. No Returns will be entertained if a customer wants to return the product for the reason that he or she doesn't like it after delivery of the product or feels the product doesn't match his or her expectations as all products are custom made by us after receiving the orders. No Returns will be entertained if a customer wants to return the product for the reason of minor design and color variations. There will always be some variation in color between products you see online and products you get in hand. There will be no refunds for packages that are returned without email confirmation. For all Snapmint transactions, in the event of a cancellation, the refund will be processed to the original source of payment upon approval.

 

UNDELIVERED GOODS

If an order does not successfully arrive at the delivery address provided during checkout within the recommended time-frame, please use the contact info section and let us know. We’ll work on it  to get a re-shipment processed and ensure that you receive the product you paid for. We do not provide any refunds based on undelivered items, as delivery is out of our control once an item has left our warehouse. No refunds will be given in the following cases:

• Incorrect or outdated delivery address.
• After 3 failed delivery attempts by our courier agencies because of wrong address/contact details.
• Package refused by recipient.

Under such cases, buyer will be liable to pay INR 120 as RTO charges, that are charged by the couriers for bringing the products back to our warehouse. The said product will be then reshipped again with the updated details. No refund requests or design change requests will be entertained under such circumstances.

All emails in this regard are to be sent to support@wrapcart.com