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Refund policy
Shipping, Cancellation, Return, Refund & Replacement Policy
Last Updated: 1 October 2026
At WrapCart, we specialize in customized and made-to-order products, including mobile skins, laptop skins, MacBook skins, iPad skins, laptop sleeves, covers, and other personalized accessories. Most of our products are specially printed, manufactured, or cut according to the customer's selected design, device model, and specifications. We request all customers to carefully review their order details before placing an order.
Shipping & Delivery
Orders are generally processed and dispatched within 1–2 working days, while delivery usually takes an additional 3–5 working days, depending on the location and courier service. Delivery timelines are estimates and may vary due to unforeseen circumstances, courier delays, weather conditions, or other logistical issues. Tracking details will be shared via SMS or email once the order is dispatched.
Returns & Refunds for Customized Products
As our skins, wraps, sleeves, and personalized products are specially manufactured or customized against individual orders, we do not accept returns, cancellations, exchanges, or refunds based on personal preferences, dislike of the design, change of mind, or differences in individual expectations. Minor variations in color, texture, print positioning, or appearance between digital mockups and actual products are normal and do not constitute manufacturing defects.
Defective, Damaged or Incorrect Products
If you receive a product with a verified manufacturing defect, incorrect printing, cutting issue, or an incorrect product due to an error from WrapCart, we will arrange a free replacement at no additional cost after verification. Customers are requested to report such issues within 24 hours of delivery by emailing support@wrapcart.com with clear photographs or videos and their order details. Replacement requests will be reviewed promptly, and approved replacements will be processed on priority.
WrapCart follows a replacement-first approach for defective customized products. Refunds are not ordinarily offered where an appropriate replacement can resolve the issue, without affecting any remedies available under applicable consumer protection laws.
Incorrect Orders Placed by Customers
Customers are responsible for selecting the correct device model, size, design, color, and other specifications before confirming their orders. If an incorrect product or model is selected by the customer, the order will not qualify for a free replacement, return, or refund. However, WrapCart may offer a discounted replacement at its discretion, subject to applicable product and shipping charges.
Order Cancellation
Customized orders cannot ordinarily be cancelled once processing, printing, cutting, or production has commenced. Requests for cancellation or modification before production may be considered at WrapCart's discretion. Once an order has been dispatched, cancellation requests will not ordinarily be accepted.
Delayed, Lost or Undelivered Orders
If an order is delayed, lost, or remains undelivered due to courier-related issues, customers should contact our support team for assistance. After verification, WrapCart will coordinate with the courier partner and, where appropriate, arrange a replacement shipment free of cost.
In cases where cancellation or refund is voluntarily approved despite the customized product having been manufactured or dispatched, WrapCart may deduct up to 40% of the order value towards production, customization, and processing costs. Such deductions will apply only where permitted by law and will not restrict statutory remedies for non-delivery or other failures attributable to WrapCart.
Partial Cash on Delivery (Partial COD)
For orders placed using Partial COD, the advance amount collected is used towards order confirmation, processing, and associated costs. If a customer voluntarily refuses delivery, cancels an eligible customized order after production has begun, or fails to accept delivery for reasons attributable to the customer, the advance amount will ordinarily be non-refundable, subject to applicable law. This condition does not apply where a refund is legally required due to a defect, incorrect product, or failure by WrapCart to fulfil the order.
Returns for Non-Customized Products
Non-customized products, including eligible ready-made accessories, may be returned subject to approval by WrapCart. Products must be unused, undamaged, and returned with their original packaging and accessories. A return handling and logistics charge of ₹120 per product will ordinarily be deducted from the approved refund amount. Returns are subject to inspection and eligibility, and WrapCart reserves the right to decline discretionary returns where the product does not meet the stated conditions. Refunds will be processed after inspection, in accordance with applicable law.
Failed Delivery & Return to Origin (RTO)
Customers must provide complete and accurate shipping addresses and contact details. If a shipment is returned due to an incorrect address, repeated failed delivery attempts, customer unavailability, or refusal to accept delivery, additional shipping and RTO charges may apply before reshipment. Any voluntary cancellation or refund in such circumstances will be subject to applicable deductions and legal requirements.
Product Application & Usage
The durability, appearance, and fitting of skins and wraps depend on correct installation and handling. Customers should follow the provided application instructions. Damage caused by incorrect application, excessive stretching, improper removal, or misuse will not ordinarily qualify for a free replacement. Minor differences arising from device-specific cutouts, edges, and proportions are normal for model-specific products.
Skin Adhesive, Residue & Device Paint Protection
WrapCart skins are manufactured using premium-quality materials and tested adhesives designed to be residue-free and safe for application on compatible devices. Under normal application and removal conditions, our skins are designed not to leave adhesive residue or damage the original device finish.
However, certain devices, particularly older devices or those with pre-existing paint, coating, or manufacturing defects (including reported coating issues with certain Google Pixel models), may experience paint peeling, discoloration, or coating removal when a skin is removed. Such issues may arise due to the device's existing surface condition rather than the skin itself.
WrapCart shall not ordinarily be responsible for damage arising solely from pre-existing device defects, deteriorated coatings, or improper application or removal. However, as a goodwill gesture, management may, at its sole discretion, offer complimentary replacement skins after reviewing the case. This does not affect any rights or remedies available under applicable consumer protection laws.
Contact & Support
For any order-related concerns, customers can contact support@wrapcart.com with their order number and relevant photographs or videos. Our team will review the concern and provide an appropriate resolution as quickly as possible.
By placing an order with WrapCart, customers acknowledge that they have had the opportunity to review this policy. Nothing in this policy limits or excludes consumer rights or remedies that cannot legally be waived under applicable Indian law.
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